Manager, Sales Operations

Role Overview

• Formulate the o9 training strategy, approach, and curriculum for the project team, key users, and end users.
• Oversee the design and development of a role-based o9 training program across the organization.
• Establish clear ways of working across global, regional, and BU teams and with the vendor content creation teams.
• Collaborate with subject matter experts to ensure requirements are gathered and training content aligns with MDLZ business processes.
• Partner closely with the S4 Training Lead for program synergies.
• Develop a "train the trainer" approach to equip selected individuals across different regions with the knowledge and skills necessary to independently deliver o9 training.
• Utilize various training methods, including workshops, e-learning, and hands-on exercises, to enhance user proficiency in o9.
• Ensure a training client with usable data is available to support training delivery.
• Leverage MDLZ’ learning management system (LMS) to organize, distribute, and track training materials and participants' progress.
• Implement a process to monitor the effectiveness of the training delivery and proficiency of participants.
• Develop and set instructional design standards and templates to ensure materials are engaging, informative and tailored to MDLZ audiences and business processes.
• Manage the creation of o9 training documentation, manuals, and multimedia materials to support the o9 Core Model and BU/Market variances.
• Collaborate with and manage the vendor content creation team. Ensures training material is translated if it is a BU requirement.
• Regularly update training materials to reflect system updates, enhancements, and changes.
• Collaborate with key stakeholders, including SMEs, project managers, business leaders, and vendors to understand training needs and ensure alignment with project goals.
• Build and maintain relationships with regional teams to ensure consistency in global training standards.
• Define, develop, and implement a process to monitor the effectiveness of training delivery and proficiency of participants.
• Gather feedback from training participants, stakeholders, and vendor teams to continuously improve the training curriculum.

Requirements

• 6+ years’ experience planning, designing, and leading training programs.
• Proven experience in designing and delivering large-scale training programs.
• Excellent communication and interpersonal skills, with the ability to engage and train diverse global audiences.
• Partnering with leaders, building relationships, and influencing outcomes.
• Proficiency in learning management systems (LMS) and e-learning rapid development tools (for example WorkDay, Articulate, and Captivate).
• Handling complexity, working across different geographies and cultures with internal and external stakeholders.
• System implementation exposure highly preferred.
• Nice to have: Experience of o9 implementations.

Benefits

• Travel requirements: Yes, less than 10%
• Work schedule: Hybrid