Lead a consumer telesales organization to exceed customer experience objectives
Analyze data to develop and implement strategies that drive revenue generation and continuous improvement
Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships
Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Manager – Sales Loyalty

Key skills