Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
Offer valuable service to laboratory customers in assigned territory.
Provide routine technical support, on-site service, repair, and installation of Roche products.
Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
Diagnose and resolve mechanical, hardware, software, and system failures.
Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

High school diploma and 2 years of technical school or equivalent military training or work experience are required.
5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary.
Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.
Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
The ability to travel, including overnight travel, is a requirement for this role.
Preferred Qualifications: 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

A discretionary annual bonus may be available based on individual and Company performance.
This position also qualifies for the benefits detailed at the link provided below.

Field Engineering Specialist

Key skills