Maintain pro-active daily communication with customers to ensure resolution and appropriate follow up, leading to customer satisfaction.
Completion of health and safety documentation before commencement of each installation/ repair.
Ensure the “Job Sheet” is completed in full and signed by an authorised person before leaving the installation/ repair.
Perform the allocated work on time, accurately and with a high quality of workmanship.
Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment.
Maintain the accuracy of assigned inventory to ensure accountability and integrity of stock, ensuring all company equipment is kept secure at all times.
Encourage ‘tidy van, tidy mind’ attitude

Ability to demonstrate good attention to detail, good judgment and showing logical decision making
Hands-on individual that is happy to ‘rollup their sleeves’ and resolve any problems or issues that may arise within the department
Clean UK Driving License
Team player who is confident and a self-starter, with the ability to operate in a dynamic environment
Proven ability to work under pressure and to tight deadlines
Initiative and problem solving ability, a pro-active approach and “can do” attitude
A strong desire to effect continuous improvements to the systems and processes
Good planning and organisational skills
Willing to stay away overnight
Excellent communication and listening skills
A polite, confident and friendly manner
Flexibility and quick thinking
To be well-organised and diligent, even under pressure

Global Female Health Policy & Female Health Champions
Pregnancy Loss and Fertility Treatment Policies
Endometriosis Friendly Employer (UK)
Women-focused gym & female health events
Mental Health First Aiders
Disability Confident Committed Employer (Level 1)
Race at Work Charter signatory
Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards
Corporate Supporter 2025
Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
Give as you earn scheme (payroll giving) and match funding

Field Engineer

Key skills