Loan Processing Manager

Role Overview

• Drive the performance of the Loan Processing team by ensuring loans move efficiently through the pipeline while maintaining the highest standards of accuracy, compliance, and customer service
• Create a more scalable and efficient operation by identifying opportunities to improve processes, leverage technology, and implement AI-assisted workflows that reduce manual effort and increase productivity
• Develop and mentor a high-performing team that embraces accountability, innovation, and continuous improvement while supporting Dominion's long-term growth objectives
• Ensure complete, and accurate loans are produced
• Manage a team of up to 8 Loan Processors
• Verify that loan document integrity is maintained throughout the entire loan processing operation
• Ensure all loan files are in compliance with Dominion Financial Services LLC’s standards
• Manage and resolve any escalated issues that arise within your team
• Ensure your team remains informed on any changes in guidelines or procedures
• Develop an understanding of all procedures and work as a “hands on” manager within your team
• Drive and ensure staff performance goals are met
• Support senior management in developing, and executing strategic plans
• Assist with directing loan processing to ensure targets, and objectives are met
• Manage daily production reports and staff work volume; adjust assignments to meet fluctuating workloads
• Continuously look for opportunities to improve workflows, increase efficiency, and enhance the borrower experience
• Utilize company-provided AI technologies, including Claude with unlimited token access, as a regular part of daily responsibilities to improve efficiency, automate administrative tasks, enhance communication, support decision-making, and continuously optimize business processes
• Contribute ideas that help the team scale effectively while maintaining a high standard of service and risk management
• Assist with the training and development of your team

Requirements

• 7+ years of Loan Processing experience
• 5+ years of management experience
• Prior experience processing DSCR Loans
• Advanced experience with Microsoft Office
• Prior Salesforce experience is a plus
• Hard money lending experience is a plus
• Analytical thinking skills to include summarizing information and identifying key elements, patterns, results and/or relationships
• Advanced verbal and written communication skills
• Technically savvy with the ability to pick up new systems quickly
• Prior experience with AI tools is a plus
• Strong organizational, planning, and time management skills
• Advanced critical thinking and problem solving skills
• Advanced skills interpreting, applying and explaining written and oral regulations, and instructions
• Applicants must be a self-starter

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off
• Company outings & social events
• Virtual events
• Professional development and AI training opportunities
• Access to leading AI tools, including Claude
• Companywide competitions and raffles
• Personal Financial Workshops