Key skills
Project ManagementCustomer Success
About this role
Role Overview
- Designs and produces comprehensive training decks and materials tailored to various audiences
- Coordinates and schedules training sessions for POP teams and key entities across France, US, and UK
- Facilitates engaging, interactive training sessions — both in-person and remotely
- Goes into the field to work directly with teams and business units
- Provides hands-on, live demonstrations of Vermeer use cases in real-world scenarios
- Builds traction and enthusiasm by showcasing the value and impact of the platform
- Serves as the primary point of contact for key users, providing timely and effective support
- Tracks and documents recurring issues and user requests to identify improvement opportunities
- Trains and onboards the India-based support team
- Monitors support quality and consistency, providing ongoing coaching and feedback
Requirements
- 6+ years experience
- Proven experience in training, enablement, customer success, or a related role
- Excellent presentation and facilitation skills
- Strong interpersonal skills
- Ability to translate complex technical concepts into practical guidance
- Highly organized with strong project management skills
- Experience managing or coordinating offshore/remote support teams is a plus
- English-native; French is a strong plus
Benefits
- Professional development opportunities
- Flexible working hours