Coordinate and dispatch technicians based on certifications, skills, and customer needs while providing timely updates throughout the repair process.
Serve as a trusted point of contact for customers by answering questions, securing approvals, managing purchase orders, and ensuring a positive service experience.
Monitor technician productivity, track repair progress, and help keep service work on schedule and aligned with company standards.
Support the full service lifecycle, including parts coordination, vendor purchase orders, maintenance agreements, invoicing details, and operational follow-through.

Strong customer service and communication skills with a genuine desire to help others
Ability to organize multiple priorities, manage schedules, and coordinate activities in a fast-paced environment
Attention to detail and confidence working with service systems, repair documentation, purchase orders, and invoicing processes
A team-first mindset with a commitment to professionalism, accountability, and continuous improvement

Competitive Pay and Performance-Based Bonuses
Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
401(k)
Training and Tuition Reimbursement
Work/Life Balance
Paid Holidays and Time Off
Health and Wellness Benefits
Tool Benefits, PPE/Uniforms, Safety Boot Program
Life and Short Term Disability paid for by company

Customer Service Advisor

Key skills