Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
Implement permanent solution by performing Root Cause Analysis (RCA) of the incidents.
Review existing solutions, identify opportunities for continuous improvements, and perform enhancements to systems.
Understand .NET & Cloud systems architecture with high customization and complex business process and recommend/implement scalable solutions.
Manage systems integrations to/from the application and assist in data transfers.
Work with infrastructure team to ensure the public cloud environment is tuned to optimum efficiency.
Manage SLAs and guide the team to triage, identify and recommend technical solutions for fixing issues and enhancements.
Collaborate and work with business and cross-functional teams to identify & implement effective solutions that automates and optimizes system performance and business processes, including scaling cloud-native applications.
Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours.

7
12 years of relevant experience with following skillsets
Technology proficient in C#/.Net, ASP.NET, SQL, JavaScript
Experience working in Cloud-native application development and maintenance (Azure)
Knowledge of Web Services integration (REST, WSDL/SOAP, XML, JSON)
Knowledge of working in CI/CD, build automation tools, and Git.
Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management.
Experience working with cross functional teams.
Must possess good communication skills and experience working with client teams.
Experience in Azure cloud development is preferred.
Experience working in a hybrid and multi-cloud environment is a plus.
Good understanding of the finance, mortgage and legal applications is a plus.

Engineering Operations Manager – Dot Net

Key skills