Be the first point of contact for customers on IT and Business Application related questions
Provide a professional, efficient, and effective support service to Unit4 customers
Progress each issue through to conclusion, liaising with colleagues and R&D
Investigate, process and document application defects passed to the Application Support team
Be proactive in highlighting potential escalation risks with your Team Leader
Handle customer escalations, taking ownership of complicated issues
Investigate, document and present process improvements to enhance the customer experience
Responsible for personal development plan including product/technical knowledge and soft skill development
Train and mentor less experienced members of the team

Strong communication skills and fluent in English (verbal and written)
Common knowledge of Microsoft technologies
Exceptional Customer facing skills
Previous experience of working in a Customer Service environment is an advantage
Exhibits good analytical and problem-solving abilities
Ability to manage your own time to prioritise workload and meet deadlines
Friendly and professional manner with an enthusiastic positive approach to tasks
Able to use initiative and work alone, and as part of a team
Be a strong Team Player
Possess ability to work in a Dual Working Environment
Background in finance (either education or experience) is a strong plus
Knowledge on a given Unit4 ERP module or other module(s) will be an asset
Knowledge or experience with ServiceNow
ITIL knowledge
Previous experience of working within Corporate IT

Application Support Consultant

Key skills