Ensure conformity and adherence with all applicable state and federal laws, rules and regulations while processing writs/levies/liens/garnishments and Information Subpoenas received by the Bank
Provide support and direction to the branch network
Evaluate information and risk in real time to service both internal and external customers
Multi-task between repetitive, detail-oriented tasks and dynamic situations within a single day
Make decisions independently by relying on prior experiences, available resources and judgment
Process garnishments/writs of execution (tax and civil) and child support levies/liens accurately, timely
Research and analyze whether it is appropriate to honor garnishment/writ/levy and whether available accounts can be garnished
Charge customer accounts the proper fee where required
Freeze customer accounts as necessary and debit customer accounts to pay garnishment/levy when required
Draft appropriate responses and send required correspondence to requesting parties and customers
Utilize and appropriately update the WSFS legal documents processing application to accurately reflect actions taken and the status of a particular writ/garnishment/lien/levy
Communicate with all parties involved (internal and external) regarding inquiries concerning these document types
Answer legal-banking inquiries from branch Associates
Research answers to legal-banking questions using internal and external resources, evaluate and mitigate low to medium risk to the bank, and make appropriate recommendations/decisions
Take primary responsibility for monitoring and responding (or assigning to team members as appropriate) questions sent to the Legal Department email mailbox and Legal hotline
Provide occasional general administrative support (opening and distributing mail)
Assist in special projects and tasks for the department as directed
Requirements
Associate/Bachelor’s degree or minimum of one year of legal documents processing experience, preferably in banking or financial services industry required
Understanding of legal terminology required
Knowledge of bank records, bank products and retrieval procedures preferred
Demonstrated proficiency in Microsoft Excel and Word
Excellent typing skills
Ability to operate effectively under pressure, work independently, and provide advice/make decisions as appropriate
Ability to deal discreetly with confidential information
Excellent verbal and written communication skills
Ability to interact professionally with customers, attorneys, governmental agencies and bank Associates
Ability to handle multiple tasks under tight time constraints
Benefits
medical, dental, and vision coverage
401(k) plan
life, accident, and disability insurance
flexible spending accounts (FSAs) and health savings accounts (HSAs)
wellness programs
paid parental leave
military leave
vacation and other paid time off
sick leave in accordance with applicable state laws