Collections Team Lead

Role Overview

• Lead and manage a team of 2–5 Collections Associates
• Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
• Drive improvements in:
• Set, track, and optimize team performance metrics
• Manage customer and vendor communication for payment recovery
• Handle escalations and resolve complex or sensitive cases
• Build and improve collections workflows, systems, and SOPs
• Collaborate cross-functionally with Finance, Sales, and Operations
• Ensure accurate reporting of daily, weekly, and monthly collections data

Requirements

• 3+ years of experience in Finance, Collections, Accounts Receivable, or Operations/Project Management in fast-paced environments
• 2+ years of experience managing a team (ideally 2 to 5 people)
• Excellent communication skills and proficiency in English (both written and verbal, especially for difficult conversations)

Benefits

• 2-month paid Sabbatical to eligible employees