IT Systems Engineer

Role Overview

• Responsible for providing IT support across the business, acting as the first point of contact for all IT queries, issues and requests
• Administer and maintain Microsoft 365, Entra and Intune across a fully remote team, covering identity, access, device management and compliance
• Administer our SaaS application estate including user management, licensing and security
• Execute user lifecycle processes including onboarding and offboarding
• Embrace responsible AI as a core part of how you work
• utilising AI to enhance your own workflows, reduce toil and deliver more effectively
• Consider and contribute ideas on how AI could be applied across the team and wider organisation when solving problems
• Support the implementation and delivery of IT security controls, policies and compliance activities
• Maintain accurate records of devices, software licenses and compliance activities.
• Contribute to the development of scripts, automations and integrations to reduce manual effort and improve efficiency
• Proactively identify issues, risks and improvement opportunities
• raising them with the team and, where required, leading the resolution
• Maintain accurate documentation across systems, processes and configurations so that knowledge is shared.
• Work with third-party vendors and suppliers to manage relationships, support escalations and procurement activity
• Actively participate in IT projects and wider initiatives, taking ownership of work and seeing it through to completion
• Represent IT positively across the business, building strong working relationships with colleagues at all levels

Requirements

• 3+ years experience in administering Microsoft 365, including Exchange Online, Teams and SharePoint
• Experience with Copilot, Microsoft Defender and Purview preferred
• Administering Entra ID and Intune
• Configuring, securing and supporting Windows systems
• Supporting end users at L2+ level across a range of hardware and software issues, and familiarity with service management tools such as Freshservice.
• Supporting a hybrid or fully remote user base
• Administering and supporting SaaS applications, including access control, configuration, licensing and security.
• A good working understanding of IT security principles and compliance – a ‘security first’ mindset and discipline to apply controls consistently.
• Comfortable working independently and managing your own workload.
• Exposure to scripting in PowerShell and/or Python – even foundational experience with an appetite to develop further is welcome.
• Experience working within an IT environment subject to ISO27001 and / or Cyber Essentials Plus requirements.
• Relevant professional and/or technical memberships/certifications or actively working towards them.
• Familiar with Agile ways of working.
• Experience working in a professional services / consultancy environment

Tech Stack

• Python

Benefits

• A flexible, hybrid working model
• Opportunities to shape how we grow and win work
• A supportive culture that values innovation, integrity, and excellence
• Contributory Pension – employer contribution of 5%, if the employee contributes 3%
• Colleague bonus scheme – passed on company profitability and achievement of individual objectives
• Access to Yu Life
• Private Medical with BUPA
• Health Cash Plan
• Dental Cash plan
• Life Assurance * 3
• Holidays starting at 25 days but increase with length of service
• Holiday purchase scheme
• Car Salary sacrifice scheme (once passed probation)
• An individual learning budget, enabling you to own your development for each financial year.