Role Overview

Responsible for providing IT support across the business, acting as the first point of contact for all IT queries, issues and requests
Administer and maintain Microsoft 365, Entra and Intune across a fully remote team, covering identity, access, device management and compliance
Administer our SaaS application estate including user management, licensing and security
Execute user lifecycle processes including onboarding and offboarding
Embrace responsible AI as a core part of how you work
utilising AI to enhance your own workflows, reduce toil and deliver more effectively
Consider and contribute ideas on how AI could be applied across the team and wider organisation when solving problems
Support the implementation and delivery of IT security controls, policies and compliance activities
Maintain accurate records of devices, software licenses and compliance activities.
Contribute to the development of scripts, automations and integrations to reduce manual effort and improve efficiency
Proactively identify issues, risks and improvement opportunities
raising them with the team and, where required, leading the resolution
Maintain accurate documentation across systems, processes and configurations so that knowledge is shared.
Work with third-party vendors and suppliers to manage relationships, support escalations and procurement activity
Actively participate in IT projects and wider initiatives, taking ownership of work and seeing it through to completion
Represent IT positively across the business, building strong working relationships with colleagues at all levels

Requirements

3+ years experience in administering Microsoft 365, including Exchange Online, Teams and SharePoint
Experience with Copilot, Microsoft Defender and Purview preferred
Administering Entra ID and Intune
Configuring, securing and supporting Windows systems
Supporting end users at L2+ level across a range of hardware and software issues, and familiarity with service management tools such as Freshservice.
Supporting a hybrid or fully remote user base
Administering and supporting SaaS applications, including access control, configuration, licensing and security.
A good working understanding of IT security principles and compliance – a ‘security first’ mindset and discipline to apply controls consistently.
Comfortable working independently and managing your own workload.
Exposure to scripting in PowerShell and/or Python – even foundational experience with an appetite to develop further is welcome.
Experience working within an IT environment subject to ISO27001 and / or Cyber Essentials Plus requirements.
Relevant professional and/or technical memberships/certifications or actively working towards them.
Familiar with Agile ways of working.
Experience working in a professional services / consultancy environment

Tech Stack

Python

Benefits

A flexible, hybrid working model
Opportunities to shape how we grow and win work
A supportive culture that values innovation, integrity, and excellence
Contributory Pension – employer contribution of 5%, if the employee contributes 3%
Colleague bonus scheme – passed on company profitability and achievement of individual objectives
Access to Yu Life
Private Medical with BUPA
Health Cash Plan
Dental Cash plan
Life Assurance * 3
Holidays starting at 25 days but increase with length of service
Holiday purchase scheme
Car Salary sacrifice scheme (once passed probation)
An individual learning budget, enabling you to own your development for each financial year.

Civiteq

Open Positions (1)

Engineering

IT Systems Engineer