Associate Director, Relationship Management, Business Development

Role Overview

• Client relationship engagement and management
• Build and maintain strong relationships to ensure customer retention with some of the most high-profile strategic CDP customers.
• Identify cross-selling opportunities and products of interest for existing customers.
• Develop greenfield opportunities.
• New sales identification and execution: Implement and execute new sales strategies to achieve business development goals.
• This includes developing sales plans, setting targets, and monitoring performance against objectives.
• Proposal development for customers. Prepare and present compelling business proposals and presentations to existing customers. This includes developing customized solutions that align with client needs and CDP’s value proposition.
• Be a key influencer in market renewal strategies. This includes developing renewals plans, setting targets, and monitoring performance against objectives.
• Sales and renewals negotiations: This includes licence and contract negotiations, understanding core use cases of CDP data.
• Provide mentoring and guidance to junior members of the team on strategy and execution.
• Market intelligence: Stay informed about market trends, competitive landscape, and client feedback. Use this information to inform business development strategies and identify new opportunities.
• Pipeline and forecasting discipline: Maintain a disciplined approach to pipeline management and forecasting.
• Performance reporting: Track and report on business development activities, including sales performance, pipeline status, and key metrics. Provide regular updates to senior management.
• Event participation: Represent CDP at relevant industry events, conferences, and networking opportunities.
• Collaboration across teams. Build a strong customer picture across CDP of customer touchpoints; ensure internal communication on customer is up-to-date.
• Continuous improvement: Continuously seek opportunities to improve business development processes and strategies.

Requirements

• Demonstrable experience in renewals and customer retention, sales, or a related field, preferably within the sustainability sector.
• Proven track record of achieving sales targets and driving business growth.
• Customer-centric mindset.
• Ability to anticipate needs of customers and identify opportunities.
• Strong ability to build and maintain relationships with clients and partners.
• Excellent communication, negotiation, and presentation skills.
• Experience in selling ideally to financial or non-financial corporates, with an understanding of customers' internal teams responsible for purchase decisions.
• Relevant degree qualification or equivalent experience.
• Fluent in one or more local languages.