Account Manager

Role Overview

• Plan client objectives and yearly strategy, oversee implementation, and execute agreed goals to deliver the commercial strategy successfully.
• Act as the primary point of contact for clients, addressing their inquiries and concerns promptly.
• Develop and maintain strong, long-lasting relationships with key clients in the iGaming sector.
• Understand client needs, objectives, and challenges to provide tailored solutions.
• Build and uphold an in-depth understanding of our software products and services.
• Be able to effectively communicate the value of our solutions to clients.
• Collaborate with product development teams to convey client feedback and requirements for product improvements.
• Work closely with the project management team to ensure successful implementation and delivery of solutions.
• Oversee the progress of clients' projects, promptly address any issues, and keep clients informed with updates.
• Collaborate closely with the customer, product and technical teams to ensure the prompt resolution of issues and the timely delivery of support.
• Handle any escalated client issues or complaints with professionalism and focus on resolution.
• Ensure timely responses to client inquiries and provide excellent customer support.
• Maintain accurate records of client interactions, contracts, and project details by consistently updating the CRM and other internal tools.
• Conduct regular check-ins and business reviews with clients to assess their satisfaction, uncover challenges, and provide solutions.
• Prepare and deliver detailed reports on account health and revenue forecasts by usage metrics and financial performance to both the client and internal stakeholders.
• Collaborate with the other commercial teams in identifying opportunities for upselling or cross-selling our software and services to existing clients.
• Collaborate with the sales team to expand the client portfolio through referrals and networking.
• Stay updated on industry trends and competitors to provide valuable insights to clients.
• Participate in industry events and conferences to expand your knowledge and network.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience as an Account Manager or similar role in the iGaming industry.
• Good knowledge of the iGaming sector, including industry regulations and trends.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Problem-solving skills and a proactive approach to client needs.
• Proficiency in using CRM software and MS Office Suite.
• Willingness to travel for client meetings and industry events when necessary.

Benefits

• Hybrid work schedule after your first three months with us (with up to 50 days of work from home per year).
• Benefit from two Free Fridays each year, limited to one per quarter.
• Access to Gym.
• Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
• Access to an Employee Assistance Program through TELUS Health