Provide timely, high-quality IT support to employees globally
Coordinate and drive IT projects from planning through delivery
Own and maintain IT documentation, knowledge bases, and internal guides
Support learning and development by creating training materials
Partner with colleagues across departments to understand their needs
Help maintain and administer core IT systems such as JumpCloud, Google Workspace, Slack, and Confluence
Support IT onboarding and offboarding processes
Identify inefficiencies in IT workflows and processes
Contribute to IT compliance and security initiatives

Experience coordinating or managing projects in an operational environment
Strong documentation and knowledge management skills
Working knowledge of IT support, endpoint management, and SaaS administration
Familiarity with tools such as Google Workspace, Slack, Jira, and Confluence
Understanding of identity and access management concepts (e.g. SSO, SAML, SCIM)
Experience with low-code/no-code automation tools (e.g. n8n, webhooks, APIs)
Comfort working across Mac, Linux, and PC environments
Excellent written and verbal communication skills
A genuine interest in helping others learn and develop through training, knowledge-sharing and better self-serve resources
The ability to prioritise across multiple workstreams

IT Administrator

Key skills