Greet clients and maintain a professional, welcoming office environment
Schedule meetings with product vendors and sponsors
Manage and distribute mail, including coordinating overnight deliveries
Ensure accurate completion of prospect and new client paperwork and account setup
Follow up on funds transfers from surrendering companies
Maintain client relationship management (CRM) database and client files
Engage with clients to understand their history and financial needs
Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions
Address client requests, determine necessary action, and either resolve or elevate to advisors
Coordinate with clients’ tax or legal counsel on relevant matters
Gather client data and prepare materials for meetings and reviews
Conduct tax research and assist with 1099 forms
Complete any follow-up actions resulting from client reviews
Demonstrate understanding and application of our Suitability Guidelines, operational processes, and sales model
Mentor and train Client Service Associates (CSAs)

Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field
Minimum of 3–5 years of industry experience
FINRA Series 7 and 66 (or 63 and 65), preferred but not required
Excellent verbal and written communication skills
Ability to meet deadlines, adapt under pressure, and prioritize tasks
Ability to train new employees as needed
Strong attention to detail in recording transactions and data in Salesforce
Proven relationship-building skills with internal and external clients
Ability to foster client relationships and develop trust, as demonstrated by lead financial advisor
Demonstrated industry, product, and company knowledge
Commitment to collaboration and participation in WEG initiatives
Adherence to Wealth Enhancement's values, core competencies, and brand standards
Proficiency in Microsoft Office and Salesforce
Experience with Workday preferred

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Client Service Manager

Key skills