Client Service Manager
Salt Lake City, Texas, United States of America
Full Time
21 hours ago
No Visa Sponsorship
Key skills
SaaSCommunicationProblem SolvingCustomer SuccessSales
About this role
Role Overview
- Deliver exceptional assistance to customers with quality product knowledge and communication skills
- Support users of the Fidelity Private Shares (FPS) platform
- Engage with customers to resolve issues through support tickets
- Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
- Craft tailored communications to help customers
- Manage multiple competing priorities to achieve results
Requirements
- 3-5 years of experience supporting customers in a B2B SaaS company
- Familiarity with Zendesk, Hubspot Service Hub or a similar ticket tracking product
- Excellent verbal and written communication skills
- Passionate about creative problem solving
- Self-motivated and eager to learn
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities