Management of the assigned projects and/or cases
Adherence to the general company processes
Telephone support: Implementing call-centre programs for patient, healthcare professional and funding bodies
Administer and adhere to case-management protocols
Implement pharmaceutical and biotechnology related market research initiatives
Document each activity in program specific database
Participate and attend on-going refresher training and specialized training courses
Provide feedback regarding current protocols and processes
Communicate effectively regarding the management of cases
Participate in the training process of new caseworkers

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong problem solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel and Outlook

Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities

Bilingual Caseworker

Key skills