General Manager – Operations

Role Overview

• Oversee daily service delivery across electrical testing, commissioning, protection & control systems, and maintenance services
• Ensure work is executed safely, efficiently, and in compliance with Shermco and industry standards
• Lead scheduling, dispatch, and workforce utilization across technicians, engineers, and specialists
• Ensure consistency in documentation, QA/QC processes, and field execution standards
• Support successful project delivery, ensuring timelines, budgets, and client requirements are met
• Provide subject matter leadership in protection and control systems, including commissioning, testing, troubleshooting, and system integration
• Support development and standardization of P&C procedures, practices, and documentation
• Oversee quality and technical accuracy of relay testing, settings verification, and system validation
• Mentor and develop technical staff in protection & control competencies
• Ensure compliance with NETA, CSA, utility standards, and client-specific requirements
• Lead, coach, and develop supervisors, engineers, and field personnel
• Drive workforce planning, recruitment, and succession strategies in partnership with HR
• Foster a culture of safety, accountability, collaboration, and high performance
• Conduct performance management, training, and career development planning
• Support technical capability growth, particularly in protection & control disciplines
• Ensure full compliance with WorkSafeBC regulations and Shermco safety programs
• Enforce adherence to the Canadian Electrical Code (CEC), CSA standards, and NETA guidelines
• Lead safety initiatives, audits, incident investigations, and prevention programs
• Ensure compliance with employment standards and all regulatory requirements
• Promote a proactive safety culture across all field and operational activities
• Own and manage budgeting, forecasting, and financial performance of operations
• Monitor key metrics including utilization, job costing, margins, and productivity
• Identify and implement cost optimization and revenue growth strategies
• Provide regular reporting and insights to senior leadership
• Build and maintain strong client relationships through consistent, high-quality service delivery
• Support complex project execution, issue resolution, and escalation management
• Ensure all work meets contractual obligations and exceeds client expectations
• Partner with Sales to support business development and client retention efforts
• Partner with Safety, HR, Finance, Engineering, and Sales teams to support business objectives
• Align workforce capacity with project demand and strategic growth initiatives
• Drive integration of systems, tools, and processes across the organization
• Escalate risks, resource gaps, and operational challenges as needed

Requirements

• Bachelor’s degree or diploma in Electrical Engineering, Power Systems, Business, or a related field (or equivalent experience)
• 10+ years of experience in electrical services, power systems, or industrial operations
• Strong experience in protection & control systems, including relay testing, commissioning, and troubleshooting
• Proven leadership experience managing multi-disciplinary field teams and business operations
• Demonstrated experience with P&L management, budgeting, and operational performance oversight
• Strong knowledge of WorkSafeBC, Canadian Electrical Code (CEC), CSA standards, and NETA practices
• Excellent leadership, communication, and decision-making skills
• Experience in workforce planning, scheduling, and large-scale project coordination
• Ability to operate effectively in a remote leadership role with frequent travel (up to 50%)

Benefits

• Equal Opportunity Employer
• Drug-Free Workplace