About this role
Role Overview
- Serves as the clients' point of contact for all matters, to build and maintain a long-lasting relationship.
- Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications.
- Manages processes outlined in the contract and resolves challenges/issues.
- Handles higher volume, higher visibility and more complex clients.
- Serves as a main point of contact for client matters.
- Identifies and develops new servicing opportunities with existing clients to build and maintain a long-lasting relationship.
- Forecasts and tracks key account metrics.
- Proactively identifies customization needs, and works with service partners to decision/implement.
- Serves as an escalation point for high severity requests or issues.
Requirements
- 5+ years of industry-relevant experience
- Proven success managing complex clients independently
- Treasury Management experience strongly preferred
- Ability to manage multiple priorities in a fast-paced environment
- Bachelor's degree required, or a comparable combination of education and experience may be considered.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives