Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients
Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs
Meet face to face with each client at least two times per year at school location
Assist in the coordination of sales and product revisions to existing clients
Work closely across FACTS Operations and technical teams to resolve client related problems and issues
Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS
Actively participate in the evaluation of new product client requests
Work closely with technical support to understand the breadth and limitations of the client product solutions
Leverage relationships to expand FACTS solutions utilized by exiting clients
Attend trade shows, conference and other events as needed to support client communication and engagement
Gather competitive information to assist in continually evaluating market position
Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues
Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues

Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology
3-5 years of sales and account management experience
Background in Private or public education market is a plus

Account Executive – FACTS

Key skills