Key skills
CRMCommunication
About this role
Role Overview
- Handle inquiries by phone and email in German
- Process insurance claims and resolve customer issues efficiently
- Escalate complex cases according to internal procedures
- Process new vehicle insurance applications
- Manage contract changes, conversions, and terminations
- Handle general correspondence and documentation
- Accurately log contracts (critical for business operations)
- Process address changes, account updates, and SEPA mandates
- Ensure timely processing of incoming documents (email/post)
- Provide insurance advice and prepare tailored offers
- Cross-sell additional insurance products (liability, property, legal, etc.)
- Support customer onboarding (e.g., self-service portal registrations)
- Schedule pension consultation appointments
Requirements
- Fluent German (C1+ level)
- Strong communication skills with a customer-first mindset
- Ability to simplify complex insurance topics
- Problem-solving mindset with a focus on first-contact resolution
- High attention to detail (especially in data entry & documentation)
- Ability to multitask across systems in a fast-paced environment
- Confident PC user (Windows, CRM systems, MS Office)
- Typing speed: 25 WPM with 85% accuracy
- Minimum high school diploma
Benefits
- Up to 10% performance bonus (based on targets)
- Relocation package (if choosing Greece): Option 1: Flight + hotel + agency fees fully covered
- Option 2: €250 allowance + agency fees