Manage and conduct business and partner development activities across a range of products focused on digital archiving, open access, and web and data services
Own the inbound and outbound leads cultivation and management workflows
Deliver product demos, trials, trainings, and related quotes and proposals
Help ensure new partner success, existing partner retention, and overall partner satisfaction and engagement
Contribute to community management efforts and ensure partner engagement
Represent Internet Archive and cultivate relationships with current and prospective partners at conferences, meetings, and events
Plan and oversee marketing and outreach initiatives and establish a strong identity and a thriving community for our products and programs
Work with partner services and finance staff to steward user and accounts data, leads pipelines and CRM systems, and reporting and business analytics
Work closely with the Director and managers to ensure development and outreach work is aligned with product roadmaps and strategic goals
Set and achieve targets for partnership, new users, and revenue growth
Contribute to department grant seeking and funder development
Assist in research projects and other internal duties as assigned

At least 3 years of partnership/business development, user support, sales, or product or partnership management, preferably with SaaS technologies
Demonstrated experience developing and executing on development and growth plans for web-based products, especially for institutional users
Ability to help shape this highly-matrixed role, own a variety of responsibilities, and work collaboratively in a cross-functional team
A background working in and with non-profit organizations.
Experience working with library, educational, cultural heritage, government or similarly-aligned, mission-driven organizations
Experience working remotely and with remote teams
Knowledge of library technologies, social-good web applications, or open-source technology product development
Previous experience with CRMs or similar systems
Must be able to manage multiple simultaneous projects, deadlines, and responsibilities and succeed in a loosely-structured, dynamic work environment
Flexibility, self-reliance, a sense of humor, a creative approach to problem-solving, and a production-oriented mentality are valuable qualities for success in the role.
Ability to travel (estimated 10%-20%) is required

Partnership Development Manager

Key skills