Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
Acts as brand steward in all interactions with Clients, Designers, Vendors and Co
workers
Create a warm, welcoming, inspiring on brand client experience
Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
Resolve client needs quickly through swift communication and partnership from leadership
Drive customer retention and loyalty through order and quote follow up
Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
Other tasks assigned by Leadership

1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
Excellent communication skills, willingness to engage with clients
Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
A passion for the home design and ensuring an outstanding customer experience
Willingness to ask questions and seek solutions; a self starter
Ability to work in a team environment
Strong sense of personal style

Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits.
Employees can enroll in our company’s 401k plan.
During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.

Design Shop Advisor

Key skills