Technical Manager, INFORMED Certification Programs

Role Overview

• Ensure consistent, accurate and compliant day-to-day execution of certification activities in alignment with relevant accreditation standards.
• Maintain program integrity over time through scheduled evaluations, training and continuous alignment with evolving standards and regulatory expectations.
• Provide technical leadership in the resolution of complex certification cases by participating in technical review forums, as needed.
• Support the organization’s broader service portfolio by contributing to the development, maintenance and evolution of internally owned, non-accredited standards.
• Exercise independent judgment in driving innovation and change across certification processes, proactively identifying and implementing improvements.
• Interpret certification standards and regulatory requirements to define, draft, implement and monitor procedures and SOPs.
• Design, implement and oversee the consistent and compliant execution of certification processes to ensure accurate, impartial, and defensible outcomes in alignment with relevant accreditation standards.
• Develop, implement, and continuously improve certification procedures, technical policies, audit protocols, and supporting tools to ensure scalable, efficient, and effective program delivery.
• Reports on certification metrics and audit outcomes, including nonconformity trends, turnaround times, and auditor consistency.

Requirements

• Degree (or equivalent combination of relevant education and applicable work experience) in a relevant field.
• Demonstrated knowledge of relevant quality standards and conformity assessment principles.
• Prior experience in relevant industries, e.g. application of standards in a certification body and/or standards development and management.
• Knowledge and awareness of the Informed standards.
• Demonstrated communication skills, with the ability to communicate in various formats to external partners and all levels of an organization.
• Working knowledge and proficiency with Microsoft Office, particularly Outlook, Word, Excel and PowerPoint.

Benefits

• Equal opportunities
• We are committed to ensuring that every job applicant and employee is valued for their individual talents.
• We strictly prohibit discrimination on the basis of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief.
• We proudly support an inclusive work environment where everyone can compete and succeed based on their merits.