Own day-to-day operations of the e-commerce store, ensuring accuracy, performance, and operational stability.
Obsess over excellent customer experience.
Maintain and optimize product pages, including descriptions, imagery, pricing, SEO, and layout within Shopify and Amazon.
Support and execute merchandise and product launches in collaboration with Marketing.
Coordinate fulfillment and logistics partners across regions (China, US, Europe).
Manage inventory tracking and stock levels to avoid shortages or overstock.
Monitor store performance metrics (sales, conversion rates, AOV, shipping costs, refunds, customer satisfaction).
Conduct market and competitor research to identify optimization opportunities and emerging trends.
Support promotional planning and execution, including quarterly promotions and high-volume sales periods.

2+ years of experience in e-commerce operations, store management, or a related role.
Obsessed with excellent customer experience, without compromise.
Strong hands-on experience with Amazon and Shopify.
Solid understanding of fulfillment, logistics, inventory management, and supplier coordination.
Data-driven mindset with the ability to translate metrics into action.
Highly organized, detail-oriented, and execution-focused.
Comfortable working cross-functionally and coordinating with multiple stakeholders.
Strong communication, negotiation, and problem-solving skills.

E-commerce Lead

Key skills