Assistant General Manager – Leasing

Role Overview

• Provide leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Promote harmonious relations among residents, parents, staff, and the surrounding community, while enforcing company policies and standards.
• Assist the General Manager with the training, coaching, development, and leadership of exceptional team members.
• Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Responsible for a safe experience for employees, residents, and guests by overseeing curb appeal, common areas, and preventative maintenance.
• Regularly inspect grounds, interior, and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Ensure requests are being met on time, necessary communication is sent to residents, and customer satisfaction remains high.
• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Perform lease processing and administration to ensure accuracy of property management software.
• Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
• Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts, and effective budget management.
• Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
• Manage all customer sales interactions, both personally and through directing team members, in alignment with company standards.
• Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Manage promotional material and property incentives, meeting marketing and concession budget.

Requirements

• A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
• Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
• Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.

Benefits

• Generous paid time off
• 401(k) matching
• Health, Dental and Vision
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Parental leave
• Professional development assistance
• Relocation assistance
• Unparalleled company culture
• Opportunities for growth and advancement
• Fun and flexible work environment