Quality Assurance Analyst

Role Overview

• Participates in the day to day monitoring and support of the Quality Assurance output via report creation, analytical insight and consistent feedback.
• Works directly with Quality Assurance (QA) management and analysts providing input and direction on defect scope and overall QA data impacts.
• Works cross functionally with Operations management to provide additional analytical insight.
• Works effectively within cross-functional teams, fostering a cooperative and inclusive environment to achieve collective goals.
• Exhibits the ability to quickly adapt to changing priorities and workflows, remaining flexible and open to learning new skills and processes to meet evolving demands.
• Utilizes sound judgment, critical thinking, and problem-solving abilities to make well-informed decisions in a timely manner.
• Maintains a strong focus on achieving key outcomes and organizational objectives, ensuring tasks are completed efficiently and with high quality.
• Communicates clearly and effectively with a variety of stakeholders, both verbally and in writing, while fostering positive working relationships.
• Demonstrates the ability to work independently with a solution-focused mindset, taking initiative to resolve challenges and achieve desired results.
• Applies critical thinking and analytical skills to evaluate situations and make informed decisions, ensuring high standards of quality and compliance.

Requirements

• Associates degree or equivalent work experience. A bachelor's degree is a plus.
• 1-3 years related experience in a fast-paced customer service environment. Previous solution based experience preferred. Industry knowledge is a plus.
• Collaborates with management and analysts for assignment and follow through on critical QA sprints.
• Creates and maintains a database and spreadsheet files to track and analyze QA output.
• Assembles and analyzes materials to create reports for management.
• Provides data quality assurance checks to ensure sprints are appropriately documented.
• Supports QA management, analysts and Operations management by creating and maintaining targeted and holistic QA reporting.
• Works with associates to identify and triage systems issues and captures requirements for future enhancements.
• Provides guidance and direction to staff and responds to questions related to systems and processes.
• Manages and participates in department projects providing leadership and subject expertise.

Benefits

• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• 401(k) plan with company match and tuition assistance to support your future goals.
• Flexible time off, paid sick leave, and ten paid holidays annually.
• Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs