O2C / Accounts Receivable Lead, Credit Control

Role Overview

• Own cash collection activity across the UK business, proactively following up overdue balances.
• Monitor aged debtors, identify risks, and drive timely resolution.
• Escalate high‑risk or long‑outstanding balances appropriately, applying sound judgement.
• Contribute to weekly cashflow forecasting by providing insight into expected receipts, risks, and timing issues.
• Partner with Finance Business Partners to understand cash movements and billing drivers.
• Ensure invoices and credit notes are raised accurately and on a timely basis.
• Retain hands‑on involvement in billing where required, particularly at peak periods or month‑end.
• Oversee accrued revenue balances, challenging delays and addressing root causes of unbilled income.
• Support month‑end close and provide input into the annual audit process.
• Own the closed‑won‑to‑cash workflow for the UK business.
• Approve client wins prior to billing, ensuring contracts and supporting documentation are complete and policy‑compliant.
• Follow up on and resolve exceptions to policy, escalating where appropriate.
• Work closely with client teams to ensure effective handovers from win approval to billing.
• Act as the primary UK point of contact for order‑to‑cash matters.
• Build strong, trusted relationships with client and finance teams.
• Support and guide teams on policy requirements, expected evidence, and good closed‑won‑to‑cash practice.
• Resolve escalated billing and AR queries constructively, balancing control with commercial pragmatism.
• Maintain oversight of closed‑won‑to‑cash and AR controls across UK teams.
• Embed consistent ways of working and clear accountability.
• Track and report key billing, AR, and cash performance indicators.
• Identify and implement opportunities to strengthen controls, improve efficiency, and increase automation.
• Line manage the Senior Finance Assistant, providing oversight, coaching, and development support.
• Ensure appropriate task allocation, review, and resilience within the AR process.

Requirements

• 5+ years’ experience in Accounts Receivable, Credit Control, or Order‑to‑Cash in a B2B professional services, media or SAAS environment.
• Hands‑on experience of invoicing, cash collection, and aged debt management.
• Experience working with sales and/or delivery teams on contract‑to‑cash or closed‑won handovers is desirable.
• Exposure to process improvement or standardisation within finance operations is a plus.
• Strong Excel skills (e.g. pivot tables, lookups).
• Confident working with finance systems and a CRM (ideally Salesforce).
• Experience producing AR ageing, cash forecasts, and management reporting.
• Working knowledge of invoicing and VAT requirements preferred.
• Strong judgement with a commercial mindset.
• Confidence to challenge overdue debt, exceptions, and unbilled revenue.
• Hands‑on and delivery‑focused while maintaining oversight.
• Collaborative and able to build trust across functions.
• Clear, constructive communicator.
• Detail‑oriented, proactive, and outcome‑focused.

Benefits

• A competitive salary and benefits
• Generous annual leave including an extra day off for your birthday
• Hybrid working based in London