Create, update, and maintain FAQs, guidance documents, SME contact information, and other content utilized within the FINDpro platform.
Develop and update user guides, training materials, communication resources, and related documentation supporting FINDpro operations.
Support FINDpro Advisory Board activities, including meeting coordination, meeting minutes, action item tracking, and status reporting.
Maintain project trackers and task management tools to support prioritization, coordination, and completion of operational activities.
Assist with intake and routing of questions received from the field to appropriate ORD subject matter experts.
Monitor and manage feedback submitted through FINDpro and coordinate resolution activities with stakeholders.
Identify operational issues, risks, and process gaps and support development of mitigation strategies and corrective actions.
Conduct quality control reviews to ensure accuracy, completeness, consistency, and usability of FINDpro content and supporting materials.
Support communication and coordination across stakeholders, leadership, and operational teams.
Analyze operational processes and recommend improvements to enhance responsiveness, workflow efficiency, and user experience.
Prepare summaries, reports, dashboards, and other operational support materials for leadership and stakeholders.

Bachelor’s degree in business administration, public administration, healthcare administration, communications, information management, or a related field.
4+ years of experience supporting operational coordination, program support, research administration, quality assurance, knowledge management, or administrative analysis activities in a complex organization.
Experience managing multiple tasks, priorities, and deadlines in a fast-paced environment.
Demonstrated experience maintaining documentation, trackers, reports, or operational records with strong attention to detail.
Strong written and verbal communication skills, including ability to clearly communicate information to stakeholders and team members.
Strong analytical and problem-solving skills with the ability to identify issues and recommend solutions.
Experience coordinating across multiple stakeholders and functional teams.
Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and SharePoint.
Ability to work independently in a remote environment while managing competing priorities.
Ability to obtain and maintain a public trust clearance.
Legal authorization to work in the United States.

Management Analyst – Quality Operations

Key skills