Project Manager – ITDG Operations Portfolio Support

Role Overview

• Coordinate and support project and program management activities across the ITDG Operations portfolio
• Develop and maintain project plans, schedules, timelines, milestones, action trackers, and portfolio status reporting across multiple concurrent workstreams
• Coordinate across operational, technical, and leadership stakeholders supporting research systems, data governance, reporting, and enterprise operational initiatives
• Track deliverables, dependencies, risks, issues, and action items to support timely execution of operational and technical initiatives
• Prepare executive-level reports, dashboards, presentations, briefings, and status updates to support leadership visibility and decision-making
• Facilitate recurring meetings, document decisions and follow-up actions, and ensure coordination and accountability across stakeholders
• Support operational oversight and reporting activities related to enterprise research technology operations and governance initiatives
• Support implementation and improvement of operational processes, workflow coordination mechanisms, and reporting structures across the ITDG Operations portfolio
• Translate complex technical and operational information into clear summaries and communications for executive and non-technical audiences
• Support use and optimization of project management and operational tools including Microsoft Office 365, ServiceNow, Power BI, MS Project, SharePoint, and related platforms
• Identify operational gaps, execution risks, and opportunities for process improvement across interdependent workstreams.

Requirements

• Bachelor’s degree in business administration, public administration, information systems, healthcare administration, project management, or a related field
• 4+ years of experience supporting project management, program management, or operational coordination activities in a complex organization
• Experience managing multiple concurrent, cross-functional initiatives and stakeholder groups
• Demonstrated experience developing and maintaining project plans, schedules, trackers, dashboards, and executive reporting materials
• Experience supporting operational or technical initiatives involving enterprise systems, reporting, governance, or data-related workflows
• Strong organizational skills with the ability to manage competing priorities and deadlines
• Experience synthesizing technical and operational information for executive leadership audiences
• Proficiency with Microsoft Office 365 tools including Excel, PowerPoint, Teams, and SharePoint
• Experience using ServiceNow, Power BI, MS Project, or similar project and operational management platforms
• Strong written and verbal communication skills
• Ability to work independently in a remote environment while managing multiple priorities
• Ability to obtain and maintain a public trust clearance
• Legal authorization to work in the United States.

Tech Stack

• ServiceNow

Benefits

• 100% remote position
• Professional development opportunities
• Coordinated project management activities across the ITDG Operations portfolio
• Opportunity for extension based on performance