Play a key role in shaping the type of help, guidance, and decision support people receive at different touchpoints of their journey.
Translate sophisticated financial topics and strategies into clear, effective digital content that our customers can understand.
Work with marketing and product teams to craft marketing copy for product experiences and campaign landing zones.
Integrate thought leadership and education for contextual learning across primary journeys.
Drive content strategies that focus on business-critical objectives while ensuring the customer is at the center of everything we do.
Help guide projects from concept to completion, using data and analytics to test, iterate, and continuously improve content.

5–7+ years of professional writing experience in UX writing, copywriting, or technical writing
Experience in financial services is a plus, but a strong portfolio that demonstrates your skills is essential.
A versatile writer who can tailor messaging for diverse audiences—whether it’s individual investors, small business owners, or enterprise clients.
A clear communicator who can confidently articulate and advocate for a point of view, while finding common ground when necessary.
A strategic problem solver who can zoom out to see the big picture, then translate it into cohesive content blocks that can fit all the details.
A curious collaborator who asks the right questions and works effectively with many different players and points of view.
Experience crafting personalized content and applying best-in-class UX across mobile and web platforms, not just articles.
A track record of delivering successful business results, balancing multiple priorities, and building trust with partners who rely on our expertise, fast.

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

Principal, UX Content Strategy

Key skills