Develop and manage short-term and long-term workforce forecasts based on operational demand trends, fulfillment volume, seasonality, and business growth projections.
Design and execute workforce optimization strategies across a multi-site national fulfillment network to improve staffing efficiency, labor performance, and operational scalability.
Analyze workforce trends, labor performance metrics, and operational data to inform strategic planning, labor cost modeling, and related business decisions.
Monitor real-time operational performance, staffing adherence, productivity, overtime, and schedule utilization to identify risks and make dynamic labor adjustments.
Translate complex workforce and operational data into clear insights, recommendations, and reporting for cross-functional stakeholders and leadership teams.
Build and scale workforce management processes, governance structures, reporting frameworks, and planning tools to support operational growth and continuous improvement.

Bachelor's degree in Business, Economics, Operations Management, Analytics, Supply Chain, or a related field.
At least 5 years of experience in workforce management, labor planning, operations analytics, or fulfillment operations in a fast-paced environment.
Experience developing workforce forecasts, capacity plans, and labor models that support operational and business objectives.
Strong analytical and problem-solving skills with the ability to interpret complex workforce data and translate insights into actionable recommendations.
Experience with workforce management, data visualization, and analytics tools such as Tableau, Power BI, SQL, Python, R, or similar technologies.
Strong communication and stakeholder management skills with the ability to influence cross-functional teams and operational leaders.

Workforce Management Manager, Retail

Key skills