Manage and operate electronic Order Entry tools
Monitor and ensure correct routing and processing of orders received through multiple channels into the ERP system (BPCS)
Manage the CONFIRME tool
Perform master data setup and maintenance activities
Ensure data integrity and prevent inconsistencies
Collaborate with interface areas (Customer Service, Sales and IT) to support resolution of operational issues
Support continuous improvement initiatives, process automation, and stabilization of operations related to electronic tools

Bachelor's degree
2 years of experience in order management processes
2 years of experience with tools such as SIMEM, SIGEM, Esker or similar
2 years of experience in EDI integration processes and order flow
Experience with integrated systems (ERP, EDI, order management platforms)
Knowledge of: SQL, Excel (intermediate), and basic concepts of data systems integration

Customer Service Analyst

Key skills