Serving as the primary point of contact for customers via phone and in-person, ensuring high levels of satisfaction
Maintaining accurate customer contact information and building strong relationships with customers and vendors
Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third-party repair depots
Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review
Receiving, staging, and tracking products for sales and service teams, shipping orders, and handling equipment returns to vendors within required timeframes
Monitoring inventory levels based on sales trends, performing counts, rotating stock, and securing assets
Adding and removing equipment in the system and assisting with contract renewals
Generating and maintaining reports, including Work-in-Progress (WIP), aging, and open purchase orders
Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded
Collaborating across departments to communicate daily priorities with service and operations teams
Promoting and maintaining a safe, positive, and productive work environment
Performing other administrative and operational tasks as assigned

2-4 years of experience in customer operations or related fields, such as Customer Service, AP/AR, Depot Repairs, Shipping/Receiving, Inventory, Sales Support
Excellent knowledge and experience using Microsoft Office Products, inclusive of Microsoft Word, Microsoft Excel, and Outlook, required
Professional communication in both spoken and written forms within all levels of the organization is required
Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision
Strong organizational and administrative skills
Detail-oriented
Discretion, able to handle confidential and proprietary information appropriately
High level of integrity
Experience in an office setting preferred

Customer Service Specialist

Key skills