Provide Epic application expertise to managed services clients and to consulting clients
Configure, optimize, troubleshoot and support Epic applications to meet the needs of healthcare organizations
Collaborate with stakeholders to analyze business and clinical workflows
Troubleshoot technical issues, evaluate, recommend and implement system enhancements
Provide technical expertise, facilitate system upgrades, and ensure system compliance with industry regulations
Communicate clearly and proactively, providing timely updates and managing client expectations
Track and communicate decisions, contribute to change management, and ensure seamless transitions while minimizing business disruptions
Assess client needs, goals, and current system build to identify necessary modifications to meet functional specifications
Document business requirements and recommend solutions that align with regulatory changes, insurance requirements, hospital service adjustments, or IT updates
Configure, test, and validate application modifications to ensure they meet functional requirements without causing downstream or cross-functional issues
Advise clients on deploying optimized functionality based on best practices and evolving EHR vendor recommendations and implement system enhancements accordingly
Build, test, train, and implement new infrastructure, workflows, and policies
Fully test and verify deliverables to ensure they meet client requirements, reliability, and accuracy
Support clients during designated business hours and participate in after-hours on-call support as required by client contracts
Requirements
Bachelor’s degree in computer science, a healthcare-related professional certification or licensure, or an equivalent combination of education and experience
Epic certification with ability to support in three or more applications
Must have Pump Integration experience
Typically, 8+ years of wide-ranging experience as an Epic application analyst or in Epic consulting
Working successfully on multiple projects or multiple clients simultaneously
Expert knowledge of assigned applications and relevant workflows
Solid knowledge of healthcare workflows, clinical and business operations, and regulatory compliance requirements
Recognized as an advanced individual contributor and subject matter expert with specialized skill set and broad understanding of related areas
Benefits
Choice of multiple health and dental plans with nationally recognized networks
Vision benefits
Total wellness program
Employee assistance program for you and your family