Advisory Analyst – Willow Epic Applications

Role Overview

• Provide Epic application expertise to managed services clients and to consulting clients
• Configure, optimize, troubleshoot and support Epic applications to meet the needs of healthcare organizations
• Collaborate with stakeholders to analyze business and clinical workflows
• Troubleshoot technical issues, evaluate, recommend and implement system enhancements
• Provide technical expertise, facilitate system upgrades, and ensure system compliance with industry regulations
• Communicate clearly and proactively, providing timely updates and managing client expectations
• Track and communicate decisions, contribute to change management, and ensure seamless transitions while minimizing business disruptions
• Assess client needs, goals, and current system build to identify necessary modifications to meet functional specifications
• Document business requirements and recommend solutions that align with regulatory changes, insurance requirements, hospital service adjustments, or IT updates
• Configure, test, and validate application modifications to ensure they meet functional requirements without causing downstream or cross-functional issues
• Advise clients on deploying optimized functionality based on best practices and evolving EHR vendor recommendations and implement system enhancements accordingly
• Build, test, train, and implement new infrastructure, workflows, and policies
• Fully test and verify deliverables to ensure they meet client requirements, reliability, and accuracy
• Support clients during designated business hours and participate in after-hours on-call support as required by client contracts

Requirements

• Bachelor’s degree in computer science, a healthcare-related professional certification or licensure, or an equivalent combination of education and experience
• Epic certification with ability to support in three or more applications
• Must have Pump Integration experience
• Typically, 8+ years of wide-ranging experience as an Epic application analyst or in Epic consulting
• Working successfully on multiple projects or multiple clients simultaneously
• Expert knowledge of assigned applications and relevant workflows
• Solid knowledge of healthcare workflows, clinical and business operations, and regulatory compliance requirements
• Recognized as an advanced individual contributor and subject matter expert with specialized skill set and broad understanding of related areas

Benefits

• Choice of multiple health and dental plans with nationally recognized networks
• Vision benefits
• Total wellness program
• Employee assistance program for you and your family
• Competitive wages
• Retirement savings plans
• Company-paid disability and life insurance
• Pre-tax savings opportunities (HSA and/or FSA)
• Professional development offerings
• Opportunities for remote work
• Generous paid-time-off program