Facilities Manager

Role Overview

• Act as the single point of contact for daily FM services across single or multiple sites, coordinating delivery of maintenance and repair services for assigned Customer facilities
• Matrix-manage technical, administrative, and delivery staff with overall responsibility for performance of all resources deployed within FM scope
• Collaborate with provider management to define scope and coordinate supplier walk-throughs for new opportunities
• Monitor SLAs across all assigned facilities to identify potential challenges or necessary corrective actions, applying industry best practices
• Manage corrective and reactive work orders from initiation to completion, maintaining communication with Customer landlords, managed contracts, contractors, and site personnel
• Develop strong Customer relationships with key representatives, supporting facility management goals and objectives through effective communication and SLA reporting
• Track hours and obtain approval for Not-To-Exceed (NTE) work, providing oversight of Customer invoices to ensure proper management and approval
• Conduct quarterly account reviews and seek continuous improvement in processes, systems, and overall customer satisfaction
• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations with minimal disruption to client environment
• Compile and analyze estimates to ensure accuracy and cost effectiveness for all bids, establishing extra revenue goals to meet budget targets
• Participate in after-hours call rotation for dispatching and following up on emergencies.

Requirements

• Minimum 5 years of facilities or property management experience in corporate environment, third party service provider, or consulting capacity
• Solid knowledge of building mechanical and electrical systems (MEP)
• Strong financial management and budgeting skills with ability to assist with budgetary requests, analysis, and reporting
• Experience using CMMS systems and reporting tools
• Proficient in MS Office with strong written, verbal, and interpersonal communication skills
• Demonstrated intermediate to advanced written communication skills (spelling, grammar, punctuation)
• Knowledge of customer service principles and practices with strong customer focus
• Ability to work independently with minimal supervision and prioritize multiple projects efficiently
• Proven ability to manage through stressful situations and maintain composure under pressure.

Benefits

• JLL Privacy Notice
• Equal Opportunity Employer