About this role

Research and solve complex operational issues across property management, legal, vendor, and tenant-related matters.
Independently identify and contact relevant professionals, service providers, attorneys, government agencies, contractors, and vendors.
Coordinate maintenance projects and oversee third-party maintenance coordination providers.
Track project progress and ensure follow-through on action items.
Manage communications with tenants, vendors, contractors, and property owners.
Use AI tools, search engines, and other technology to efficiently gather information and develop solutions.
Source specialized vendors and service providers for unique situations.
Support executive decision-making by providing recommendations and researched solutions.
Maintain project tracking systems and operational documentation.
Escalate issues appropriately while proactively driving resolution.

3+ years of experience in operations, executive assistance, project coordination, property management, or a related field.
Exceptional problem-solving and critical-thinking abilities.
Demonstrated ability to work independently with limited direction.
Strong internet research and AI-tool proficiency (ChatGPT, Gemini, Claude, etc.).
Excellent written and verbal English communication skills.
Strong organizational and project management capabilities.
Ability to work during U.S. Eastern Time business hours.
Chinese (Mandarin or Cantonese) fluency.

Senior Executive & Operations Assistant – Property Management, Bilingual: Chinese/English

Key skills