Key skills
Project ManagementCommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Serve as the overall owner of the client relationship and migration journey
- Drive client migrations from legacy technology to the Navan platform
- Drive product adoption and compliance through consultative advice
- Develop trusted advisor relationships with executive stakeholders
- Conduct health checks and reviews to assess customer satisfaction
- Act as the 'Voice of the Customer' for internal teams
- Maintain a deep understanding of Navan product and value proposition
- Collaborate with Product and Engineering on enhancement requests
Requirements
- 7+ years of experience in Customer Success Management or Account Management
- Proven experience managing complex, multi-stakeholder migration projects in Corporate Travel Management
- Exceptional project management and strategic problem-solving skills
- High EQ and strong communication skills
- Drive for results and attention to detail
- Bachelor’s degree preferred or similar professional experience
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Paid time off