Client Partner

Role Overview

• Serve as executive sponsor for strategic accounts, building and maintaining C-level client relationships.
• Act as a trusted advisor, helping clients align business strategy with digital innovation and transformation opportunities.
• Lead client strategy reviews, roadmaps, and executive QBRs, ensuring alignment of Robots & Pencils’ work with measurable business outcomes.
• Oversee end-to-end delivery of complex, multi-phase engagements, ensuring alignment across scope, budget, timeline, and quality.
• Identify and proactively manage dependencies, risks, scope changes, and escalations before they become blockers.
• Manage phased releases, production readiness, and transitions into operations and maintenance models.
• Bring an AI-forward mindset to your daily work, using tools like Claude to enhance delivery planning, reporting, and stakeholder communications.
• Own overall revenue growth, retention, and profitability targets across the client portfolio.
• Partner with sales and practice leads to identify new opportunities, shape proposals, and drive expansion in existing accounts.
• Negotiate executive-level agreements, renewals, and long-term partnerships.
• Develop and implement strategies to strengthen account penetration and expand Robots & Pencils’ industry footprint.
• Lead and develop the account management organization, including directors and senior managers.
• Establish scalable account management processes, frameworks, and playbooks across the company.
• Partner with delivery leadership to ensure consistent alignment between account strategy and delivery execution.
• Represent the client voice at the executive table, influencing Robots & Pencils’ overall business strategy.
• Build multi-year account plans for top clients, aligning with their evolving needs and Robots & Pencils’ growth goals.
• Monitor client portfolio health through KPIs such as revenue growth, retention, NPS, and profitability.
• Collaborate with finance, marketing, and operations to forecast revenue, plan resourcing, and shape go-to-market initiatives.
• Identify market and client trends, shaping Robots & Pencils’ positioning and offerings.

Requirements

• Bachelor's degree in business, Marketing, or related field (MBA preferred).
• 10+ years in client-facing leadership roles within consulting, digital agency, or professional services organizations.
• 5+ years managing account management, client partnership, or delivery teams at scale.
• Proven success owning large account portfolios (multi-million-dollar revenue responsibility).
• Strong executive presence with ability to build trusted relationships at the C-suite level.
• Demonstrated ability to grow accounts, improve retention, and drive profitability.
• Expertise in contract negotiation, portfolio P&L management, and long-term account planning.
• Experience collaborating with cross-functional leadership (delivery, product, engineering, marketing).
• Experience in the utilities industry is strongly preferred.
• Experience with product manager, particularly of AI products, is a plus

Benefits

• Health insurance
• Professional development opportunities