Director, Product Development – Value Delivery

Role Overview

• Responsible for development of digital first products supporting the needs and risks of USAA Members
• Oversees the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
• Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms
• Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence
• Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
• Develops and communicates the new product value proposition for the line of business across teams and levels of leadership
• Ensures product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center)
• Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations
• Coaches and develops employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

• Bachelor's degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience may be substituted in lieu of degree
• 8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience
• 3 years of direct team lead or management experience
• Experience developing product strategies, product plans and product roadmaps
• Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products
• Knowledge and application of Product Development Life Cycle (PDLC)
• Experience leading an agile product development process, managing multiple products simultaneously
• Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education