Collections Specialist

Role Overview

• Contacts customers via phone, fax, email or standard letter to bring accounts to a current status.
• Completes system assigned tasks within the designated timeframes.
• Reconciles and applies customer payments posted on account.
• Monitors the status of delinquent accounts, via the collector dashboard.
• Researches customer inquiries related to billing concerns and misapplied payments.
• Processes payments from delinquent customers and negotiate payment arrangements and/or settlements.
• Engages management and/or sales when required or appropriate to expedite resolution of customer issues.
• Initiates or processes write-offs, bad debt recoveries, and credit memos.

Requirements

• High School diploma or GED
• A thorough knowledge and understanding of collections transactions and processes.
• 2 years of collections or relevant experience required.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short
• and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)