Manager III – Strategic Operations

Role Overview

• Assess operational workflows and processes using data analysis, process mapping, stakeholder interviews, and observation to identify inefficiencies, service gaps, and root causes.
• Develop and prioritize improvement initiatives with clear recommendations, success metrics, and projected impact on efficiency, quality, and service delivery.
• Present insights and recommendations to leadership in a concise, actionable manner to support informed decision-making.
• Identify and address customer experience challenges (e.g., onboarding friction, service delays, accuracy issues) and drive solutions that enhance satisfaction and retention.
• Design and implement scalable operational solutions that increase capacity and efficiency without proportional increases in manual effort or headcount.
• Partner with technical teams to deliver automation and system enhancements, including AI-enabled workflows, ensuring solutions are practical, scalable, and aligned with operational needs.
• Evaluate emerging technologies and tools and recommend solutions that deliver measurable business value and support long-term operational effectiveness.
• Collaborate cross functionally with Operations, Engineering, IT, Product, and other stakeholders to ensure operational solutions are compatible with system architecture, data standards, and technical constraints.
• Support strategic integration initiatives by contributing to business cases, evaluating cost and impact, and assisting with planning, prioritization, and execution.
• Establish and maintain operational standards and documentation, including playbooks, best practices, and progress reporting, to ensure consistency, sustainability, and leadership visibility of outcomes.

Requirements

• Bachelor’s degree in computer science, information systems, engineering, business administration, or a related field (advanced degree preferred)
• Minimum of 6–8 years of progressive experience in roles involving operational improvement, technology-enabled process design, and cross-functional collaboration
• Demonstrated experience identifying business or operational challenges and translating them into scalable solutions with measurable results
• Experience working with automation tools, AI/ML capabilities, system integrations, or data-driven workflow improvements in an applied business environment
• Experience in K–12 education technology, tuition management, financial aid administration, student information systems, or similarly regulated service environments (preferred)
• Experience supporting organizations through operational transformation or technology-enabled process redesign (preferred)
• Background in software development, systems implementation, workflow automation, or technical product collaboration (preferred)

Benefits

• medical
• dental
• vision
• HSA and FSA
• generous earned time off
• 401K/student loan repayment
• life insurance & AD&D insurance
• employee assistance program
• employee stock purchase program
• tuition reimbursement
• performance-based incentive pay
• short
• and long-term disability
• robust wellness program