Learning and Development Manager

Role Overview

• Lead the day-to-day operations of the Security Integration Academy (SIA), ensuring all training programs, events, and initiatives are executed effectively.
• Translate SIA strategy and curriculum direction into operational plans, schedules, and deliverables.
• Oversee the execution of onboarding programs, recurring technical training, leadership development programs, and special initiatives.
• Ensure all training programs are delivered consistently across locations with a high level of quality and professionalism.
• Conduct training needs analysis and design training programs and curriculum based on established competency frameworks and business priorities.
• Manage and provide direction to all SIA roles, including Instructional Designers, Technical Instructors, LMS Administrator, and SIA Program Coordinator.
• Set priorities, assign work, and ensure alignment across roles to support training delivery and program goals.
• Provide coaching, feedback, and development to team members to build capability and performance.
• Ensure clear role responsibilities and collaboration across the SIA team.
• Ensure all training events are fully prepared for delivery, including schedules, materials, lab setups, equipment, and participant readiness.
• Oversee coordination between instructional design, training delivery, and LMS setup to ensure seamless execution of programs.
• Monitor training delivery to ensure alignment with expectations, standards, and intended outcomes.
• Partner with Operations, Service, Field Leadership, HR, and other departments to support training needs and priorities.
• Ensure alignment between training delivery, competency tracking, and workforce development objectives.
• Act as the primary coordination point between SIA and the broader organization for training execution.
• Oversee training participation, completion, certification tracking, and reporting across the LMS and related systems.
• Monitor program performance, identify trends, and ensure accurate data is available to support decision-making.
• Use training data, feedback, and operational insights to improve program delivery and effectiveness.
• Establish and maintain standardized processes for training scheduling, communication, delivery, and tracking.
• Identify gaps in coordination, execution, or communication and implement improvements.
• Support continuous improvement of SIA programs based on feedback, performance data, and business needs.
• Ensure the effective use and alignment of the LMS and any related systems used for training, competency, and certification tracking.
• Support adoption and consistency of systems, processes, and workflows across the organization.
• Partner with the LMS Administrator to ensure data integrity, reporting accuracy, and system effectiveness.

Requirements

• Bachelor’s degree in education, business, or related field (equivalent experience may be considered)
• 5–8 years of experience in learning and development, training operations, or workforce development
• Experience managing training programs, teams, or learning initiatives in a corporate or technical environment
• Strong organizational and operational leadership skills with the ability to manage multiple programs and priorities
• Experience leading or coordinating cross-functional teams and stakeholders
• Strong communication and interpersonal skills with the ability to influence and align across departments
• Experience managing training data, reporting, and program performance metrics
• Ability to translate strategic direction into actionable plans and execution
• Strong problem-solving skills with the ability to identify issues and implement practical solutions
• Proficiency in Microsoft 365 tools (Excel, Teams, SharePoint, PowerPoint).

Benefits

• Inclusion in Operational Incentive Program, which shares excess profits as bonuses.
• 4% Matching 401K
• Health, dental, and other elective insurances