Senior Director, Client Support

Role Overview

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team
• Lead and manage the strategic priorities for our most critical operations vendors
• Deliver operational readiness, improve our operating model and enhance partner support
• Establish and sustain a well managed operating environment and deliver impactful results

Requirements

• At least 10 years of experience in merchant servicing, relationship management or vendor operations within the payments industry
• At least 7 years of people leadership and performance management experience
• Proven track record within a Tier 1 Network or a major Merchant Acquirer
• 12+ years of experience in merchant servicing, relationship management or vendor operations within the payments industry
• 9+ years of people leadership and performance management experience
• Extensive experience orchestrating large-scale, mission-critical third-party vendor or processor relationships
• Experience spearheading operating model transformations and scaling organizations

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits