Support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy.
Address client needs through internal and external process partners to resolve transactions as assigned.
Handle sensitive financial data for clients; undergo a credit review as part of the background screening.
Collect past-due accounts across multiple lines of business.
Correct billing errors within multiple lines of business while maintaining client account integrity.
Handle account cleansing, including payment application and reconciliation, purchase order updates, billing consolidations, invoice corrections, and price quote generation.
Collaborate with agents responsible for invoicing, account maintenance, collections, and sales support.
Communicate with and maintain good working relationships across business units.
Organize and maintain your day to ensure proper time parameters are met for all items and tasks.
Complete other duties as assigned.

2 or more years of client service experience
Prior experience in collections, account management, and/or billing reconciliation (preferred)
Proven time management skills
Excellent professional written and oral communication
Able to work independently and prioritize and schedule daily activities while functioning in a team environment.
Strong organizational skills (Microsoft Office Suite experience a plus)
Strong interpersonal skills/ability to work with others.
Attention to detail; excellent problem-solving and analytical skills.
Appropriate work from home setting for being in a client-facing environment.

Collections Account Specialist

Key skills