Carefully and accurately process inquiries from regulatory authorities and courts
Review payment transfers and account transactions of our customers and report suspicious activity to the internal Compliance team
Serve as the point of contact for our customers for inquiries following account opening
Improve our service by actively collecting and analyzing customer feedback and finding satisfactory resolutions
Act as the communication interface between our customers, internal departments and the 1st-level call center
Be a jack-of-all-trades and support your colleagues wherever needed

Professional experience in customer service, ideally within the financial sector, an inbound call center, or a comparable area
Initial experience dealing with courts, financial and regulatory authorities, or handling information requests or garnishments is a plus
Proactive, independent and service-oriented working style with a focus on customer satisfaction and added value
Strong interpersonal and problem-solving skills
Winning mentality: ready to learn quickly, drive initiatives forward, and go the extra mile for yourself and your team
Confident use of common Office programs and initial experience with ticketing tools (e.g., Zendesk)
Fluent German and English, both written and spoken; additional languages are an advantage

B2C Customer Service Representative (FinTech)

Key skills