Customer Service Representative, Commercial Auto Insurance

Role Overview

• Provide routine customer service and policy support to agents and carriers
• Communicate with agents and carriers via multiple channels
• Research and resolve customer inquiries according to service standards
• Maintain working knowledge of products, services, and promotions
• Review and process applications and documentation for policy issuance
• Organize and maintain policy files
• Collaborate with team and cross-functional partners to ensure timely work completion

Requirements

• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to evaluate policy information and resolve issues
• Proficiency in Microsoft Office
• Ability to troubleshoot basic issues with equipment
• Remote-ready mindset: self-motivated and organized
• Must be able to manage priorities independently

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) with company match
• Paid time off
• Company holidays