Support the roadmap and delivery of core product areas, helping to keep projects on track and aligned with team goals
Assist in gathering user insights through interviews, feedback sessions, and data reviews to spot key pain points
Help turn research findings into clear, actionable requirements; collaborate with Design, Engineering, Marketing, and Ops to prototype and iterate on new features
Contribute to prioritisation by weighing potential impact, balancing quick wins with long-term improvements
Track and share performance metrics (KPIs) after launch, highlighting ways to boost adoption, engagement, and retention
Support go-to-market plans: help prepare launch materials, coordinate with Customer Success, and ensure internal teams are aligned
Champion simplicity and usability by representing the customer’s perspective in design reviews and planning sessions
Assist in improving the tools and systems that support key user journeys like onboarding, activation, and retention
Requirements
1–3 years of experience in product management, project coordination, or a related role, preferably in a tech, fintech, or SaaS environment
BA/BS in a technical, analytical, or business field (or equivalent practical experience)
You think big picture but love diving into details to make sure nothing slips through the cracks
You take initiative in developing scalable solutions, are open to learning new tools, and are comfortable rolling up your sleeves to get the job done
Comfortable working through ambiguity and seeking guidance to define clear next steps
Data-curious: you help formulate hypotheses, gather data, and support A/B tests or other experiments to inform decisions
Effective communicator: you can craft clear documentation, share insights with stakeholders, and facilitate cross-functional collaboration
Customer-centric: you listen for user feedback, empathise with their needs, and aim to weave that understanding into every task